Approvi: Healthcare Procurement Platform

The Challenge

Healthcare organizations managing multi-facility procurement faced critical inefficiencies that directly impacted operations and costs.

Time-Consuming Workflows: Purchase order approvals took days due to phone calls, fragmented email chains, and manual processes, delaying critical medical supply orders.

Fragmented Tracking: Each facility managed orders independently through emails and spreadsheets, creating visibility gaps and compliance risks.

Limited Scalability: No solution existed for bulk approvals or industry-specific customization needed for healthcare compliance and urgent order prioritization.

Business Impact: These inefficiencies led to delayed patient care, increased administrative costs, and compliance risks across hospital networks.

My Approach

Strategic Research & Discovery

• Conducted stakeholder workshops with procurement managers, approvers, and IT teams across multiple healthcare facilities

• Identified three key user personas: time-pressed approvers needing quick decisions, procurement teams requiring multi-facility coordination, and vendors needing real-time visibility

• Analyzed competing solutions and discovered critical gaps in cross-industry adaptability and bulk-editing capabilities

User-Centered Design Process

• Created low-fidelity wireframes mapping a streamlined 4-step approval flow

• Designed gesture-based interactions (swipe approvals) based on user preference research

• Built modular design system for white-label flexibility across industries

• Developed high-fidelity prototypes emphasizing clarity and efficiency

Industry-Specific Optimization

• Integrated HIPAA-compliant logging and audit trails for healthcare requirements

• Designed urgent order prioritization with visual color-coding

• Created facility-specific cart management with customizable terms and shipment rules

The Solution

Streamlined Mobile Platform Features:

• Swipe-to-Approve Interface: Simplified approval process with intuitive gesture controls

• Multi-Facility Cart Management: Centralized ordering system with location-specific terms and shipment coordination

• Real-Time Collaboration: Eliminated email chains through in-app comments, audit trails, and vendor notifications

• White-Label Architecture: Modular design system adaptable across healthcare, manufacturing, education, and retail industries

Clickable Prototype

Results & Business Impact

70% reduction in approval steps compared to previous manual processes

Approval cycles reduced from hours/days to minutes through streamlined workflows

Eliminated email-based communication bottlenecks with centralized collaboration tools

Improved compliance tracking with automated audit trails and industry-specific logging

Strategic Value: The platform's modular architecture enables rapid deployment across different industries while maintaining healthcare-grade security and compliance standards.

Key Insights

This project demonstrated how user-centered design combined with industry-specific requirements can transform complex business processes. The white-label approach proved essential for scalability, allowing the same core functionality to serve diverse industries with minimal customization effort.

Skills Applied: User Research, Healthcare UX, Mobile App Design, Process Optimization, Cross-Platform Strategy, Compliance Design

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